Job History

Managed team of software developers and external consultants to support and transform customer-facing and internal business applications:

• •Pilot / research of applying AI tools within company (ChatGPT, Copilot, text to speech, self-hosted LLM, other)
• •Website, including Intelligence Platform with interactive analytics of road transportation industry
• •IRU platform for examination, certification and skill analytics for transport drivers (web and mobile app)
• •SharePoint document management automations (Power Automate)
• •CRM (Customer Relationship Management system), HR system selection RFP
• •Collaboration tools (Jira, Confluence, Notion) and other

Managed as a Service/Product Owner a portfolio of HP digital services, with a focus on the design, build/transform, pilot and launch phases, including:

• •4P (Product, Placement, Price, Promotion) for a subset of HP Digital Services portfolio in EMEA region (HP Proactive Insights, Modular services, Endpoint management, Device as a Service, Tech Café, Priority services, other)
• •Competitive analysis and differenciation, Expected customer experience, Product features roadmap
• •Delivery capabilities setup and software development via Agile/Scrum
• •Marketing assets, incentive programs for partners and direct sales, customer and sales feedback
• •Managed SaaS and DaaS (Software/Device as Service) including pay per use or as subscription
• •Achieved 20% YoY growth for one of the services

Managed the build & launch programs of new HP Personal Systems services. Managed modular services program to ensure fast and simple way for sales to combine multiple services in one integrated solution with cost-price break-down.

• •WW Program manager for introducing new HP services to the markets, with focus on workplace management solutions, including DaaS (device as a service), device deployment, support and return services
• •Managed the full-service lifecycle from ideation and market analysis to new service launch and post-launch support
• •Ensured the E2E coordination between portfolio, marketing, sales, service delivery (in-house and partners), finance, supply chain and legal organizations
• •Designed and improved new service introduction (NSI) methodology, including design steps and country launch planning

Managed IT service outsourcing deals. Led a global ITSM Service Management team (30+ employees) for strategic IT outsourcing deals.

• •Multiple regional and global strategic customers ($10-100M TCV, 10K - 50K users)
• •Full deal lifecycle: RFP and contract negotiation, governance and capabilities setup, transition-transformation, ongoing service delivery, contract renewal or termination
• •Customer relationship, service quality, SLA compliance, NPS (Net Promoter Score)
• •Managed service delivery teams (Service Desk, workplace, server, storage, applications, security), cost of delivery, audits
• •Managed complex transformation projects including IT consolidation / standardization, on-premise to cloud migration, …
• •Managed and secured SLA with $1M monthly penalty for non-compliance
• •Achieved >30% cost reduction via process automations and simplifications